1815/86 Vijay Nagar, Industrial area ‘A’, Ludhiana, Punjab - India

Mobile: +91-9417655530, Phone/ Fax: - +91-161-4615733, E-Mail:



A highly skilled individual with an extensive background in computer networking, hardware, and technical support. Able to undertake and complete the tasks assigned while working within strict guidelines. A great team player who is also confident in an individual ability to “get the job done” even while under pressure. Understands and implements quality customer service for generating new and repeat business. A quick learner, willing and able to adapt to new situations and surroundings when warranted. Possessing flexibility, desire and the ability to explore new fields of technical knowledge when given the opportunity.




Bachelor of Commerce (B.Com)                                                                                           May - 2002

Punjab University, ChandigarhIndia


3 year Advance Diploma in Software Engineering (ADSE)                                            October - 2001

Aptech Computers Ltd, LudhianaIndia


Certificate in Computing (CIC)                                                                                     December - 2002

Indira Gandhi National Open University, New DelhiIndia


Microsoft Certified System Engineer (MCSE)                                                                     

Microsoft Certified Database Administrator (MCDBA)                                                      Dec – 2002



Brainbench Certifications: -                                                                                              August - 2004

o        Master Computer Fundamentals (Win 95/98)

o        Computer Technical Support

o        Master Internet Explorer 6.0

o        Windows XP Desktop Administration

o        Computer Fundamentals XP


International English Language Testing System (IELTS)                                                  June- 2006

Academic Band Achieved: - 6.5


Member of professional body IEEE, membership number:  80474250


Operating, Networking and Tech Support                                  Programming languages, Concepts and Applications


o        Microsoft Windows 98/NT, Windows 2000 (Professional and Server) and Windows XP Home/Professional

o        Client/Server concepts

o        Virtual Private Network (VPN)

o        Active Directory (AD)

o        Proxy Servers

o        Internet firewalls

o        Web Servers

o        Routers, Routing and Remote Access

o        TCP/IP and other protocols

o        Network Security, Network Address Translation (NAT)

o        Terminal Services

o        LAN/WAN technology

o        Power Quest/ Ghost Imaging

o        Window registry editing


o        FoxPro for windows

o        Microsoft-Access

o        Oracle 8.0

o        SQL Server 2000

o        System Analysis and Design (SAD)

o        System Development Life Cycle (SDLC)

o        Software Quality Assurance.



o        Business theory and management

o        Quantitative techniques

o        Business economics

o        Corporate accounting

o        Business finance

o        Business law

o        Company law

o        Auditing

o        Commerce and labour law, and Cost accounting



JK Building Supplies – Birmingham, United Kingdom         Computer and Information Systems Manager


March 2005 – November 2006


Developed and delivered training classes on current processes and conducted information-gathering interviews to teach process to field staff.


o        Performing routine maintenance on company’s LAN and all computer workstations.

o        Monitoring and ensuring safety and integrity of company’s computer LAN.

o        Analysing and recommending hardware and software needs and installing them.

o        Maintaining company’s data backup and backup of servers / clients to keep downtime to a minimum.

o        Strengthening security by implementing and maintaining Network Address Translation in company’s network.

o        Implementation and maintenance of company’s Active Directory based network.

o        Arranging access for all personnel to any and all computer systems and programs necessary to full fill their responsibilities.

o        Training of all of the new employees.

o        Scheduling and maintaining all employee health and safety training and records.

o        Dealing with Customers, Suppliers and other office sites via the telephone and/or in person for any escalated situation.

o        Responsible for the daily bank deposits of all monies received.


vCustomer Services India Pvt Ltd – Delhi, India                                                      Service Mentor            


June 2003 – December 2004


Providing education and training from a senior level authority standpoint to all of the first level technical support engineer teams (TSE) consisting of 15 to 25 individuals each, on a regular basis.


o        Participating in corporate conference calls with Hewlett Packard (HP) on the latest product updates or problems.

o        Offering resolutions to other support centres.

o        Creating and updating existing operating system and software simulations.

o        Testing and implementing any of the latest software/hardware updates released by Hewlett Packard.

o        Handling escalated calls from case managers to provide final resolutions to any technical problem faced by a customer regarding any of their HP products.

o        Supporting desktops, laptops, printing/scanning devices, video capturing and burning devices, Gaming PC’s and Media Centres of HP.

o        Authorising the replacements and repairs of expensive damaged products.

o        Monitoring and updating service level agreements (SLA) with client.

o        Giving training of new products and updates to Team Leaders, Case Managers and Technical Support Engineers.

o        Analysing quality reports and performance analysis of first level associate teams on a regular basis.

o        Providing teams with corrective measures and training to meet the standards of required service.


Aggarwal Glass House – Ludhiana, India                                                        Computer Operator


October 2001 – May 2003


o        Working on a FoxPro package of the company.

o        Utilize MS Office/Exchange as needed.

o        Ran system diagnostics.

o        Installed software when needed.

o        Performed routine data input.

o        Troubleshoot, repaired and configured computers of the company.

o        Updated software, maintained hardware, monitored system performance.

o        Analyzed and fixed connection, email and browser problems.

o        Repaired, maintained and configured PCs and office peripherals.

o        Responsible for generating monthly and annual company reports.

o        Maintained a daily log and produced reports of business activity.





o        Awarded "excellent performance" by Hewlett Packard (HP) in the Pavilion team for giving the best training and support while working in vCustomer Services India Pvt Ltd.


o        Out of 900 employees, among only 25 selected and awarded “Test of the Best” by Hewlett Packard (HP).


o        Implemented transition from old, inefficient systems that crashed, resulting in thousands of pounds in lost revenue, to new, state-of-the-art applications that created potential for future business growth, and improved JK Building Supplies' competitive position.






*References available upon request.