|
|
BHAVDEEP SINGH
1815/86 Vijay Nagar,
Industrial area ‘A’,
Mobile: +91-9417655530, Phone/ Fax: - +91-161-4615733, E-Mail: bhavdeeptalwar@hotmail.com
A highly skilled individual with an extensive background
in computer networking, hardware, and technical support. Able to undertake and
complete the tasks assigned while working within strict guidelines. A great
team player who is also confident in an individual ability to “get the
job done” even while under pressure. Understands and implements quality
customer service for generating new and repeat business. A quick learner,
willing and able to adapt to new situations and surroundings when warranted.
Possessing flexibility, desire and the ability to explore new fields of
technical knowledge when given the opportunity.
EDUCATION AND TRAINING
Bachelor of Commerce (B.Com) May
- 2002
3 year Advance
Diploma in Software Engineering (ADSE) October -
2001
Aptech Computers Ltd,
Certificate in
Computing (CIC) December - 2002
Indira Gandhi National Open University,
Microsoft Certified
System Engineer (MCSE)
Microsoft Certified
Database Administrator (MCDBA) Dec
– 2002
Brainbench
Certifications: -
August
- 2004
o
Master Computer Fundamentals (Win 95/98)
o
Computer
Technical Support
o
Master Internet Explorer 6.0
o
Windows
XP Desktop Administration
o
Computer
Fundamentals XP
International English Language Testing System (IELTS) June- 2006
Academic Band Achieved: - 6.5
Member of
professional body IEEE, membership number:
80474250
Operating,
Networking and Tech Support Programming
languages, Concepts and Applications
|
o
Microsoft Windows 98/NT, Windows 2000 (Professional and Server) and
Windows XP Home/Professional o
Client/Server concepts o
Virtual Private Network (VPN) o
Active Directory (AD) o
Proxy Servers o
Internet firewalls o
Web Servers o
Routers, Routing and Remote Access o
TCP/IP and other protocols o
Network Security, Network Address Translation (NAT) o
Terminal Services o
LAN/WAN technology o
Power Quest/ Ghost Imaging o
Window registry editing |
o
FoxPro for windows o
Microsoft-Access o
Oracle 8.0 o
SQL Server 2000 o
System Analysis and Design (SAD) o
System Development Life Cycle (SDLC) o
Software Quality Assurance. Commerce o
Business theory and management o
Quantitative techniques o
Business economics o
Corporate accounting o
Business finance o
Business law o
Company law o
Auditing o
Commerce and labour law, and Cost accounting |
EXPERIENCE
JK Building
Supplies –
March 2005
– November 2006
Developed and
delivered training classes on current processes and conducted
information-gathering interviews to teach process to field staff.
o
Performing routine maintenance on company’s LAN and all
computer workstations.
o
Monitoring and ensuring safety and integrity of
company’s computer LAN.
o
Analysing and recommending hardware and software needs and
installing them.
o
Maintaining company’s data backup and backup of servers
/ clients to keep downtime to a minimum.
o
Strengthening security by implementing and maintaining
Network Address Translation in company’s network.
o
Implementation and maintenance of company’s Active
Directory based network.
o
Arranging access for all personnel to any and all computer
systems and programs necessary to full fill their responsibilities.
o
Training of all of the new employees.
o
Scheduling and maintaining all employee health and safety
training and records.
o
Dealing with Customers, Suppliers and other office sites via
the telephone and/or in person for any escalated situation.
o
Responsible for the daily bank deposits of all monies
received.
vCustomer Services
India Pvt Ltd – Delhi,
June 2003 –
December 2004
Providing education and training from a
senior level authority standpoint to all of the first level technical support
engineer teams (TSE) consisting of 15 to 25 individuals each, on a regular
basis.
o
Participating in corporate conference calls with Hewlett
Packard (HP) on the latest product updates or problems.
o
Offering resolutions to other support centres.
o
Creating and updating existing operating system and software
simulations.
o
Testing and implementing any of the latest software/hardware
updates released by Hewlett Packard.
o
Handling escalated calls from case managers to provide final
resolutions to any technical problem faced by a customer regarding any of their
HP products.
o
Supporting desktops, laptops, printing/scanning devices,
video capturing and burning devices, Gaming PC’s and Media Centres of HP.
o
Authorising the replacements and repairs of expensive damaged
products.
o
Monitoring and updating service level agreements (
o
Giving training of new products and updates to Team Leaders,
Case Managers and Technical Support Engineers.
o
Analysing quality reports and performance analysis of first
level associate teams on a regular basis.
o
Providing teams with corrective measures and training to meet
the standards of required service.
Aggarwal Glass House
–
October 2001 –
May 2003
o
Working on a FoxPro package of the company.
o
Utilize MS Office/Exchange as needed.
o
Ran system diagnostics.
o
Installed software when needed.
o
Performed routine data input.
o
Troubleshoot, repaired and configured computers of the
company.
o
Updated software, maintained hardware, monitored system
performance.
o
Analyzed and fixed connection, email and browser problems.
o
Repaired, maintained and configured PCs and office
peripherals.
o
Responsible for generating monthly and annual company
reports.
o
Maintained a daily log and produced reports of business
activity.
ACHIEVEMENTS
o
Awarded "excellent performance" by Hewlett Packard (HP)
in the Pavilion team for giving the best training and support while working in
vCustomer Services India Pvt Ltd.
o
Out of 900 employees, among only 25 selected and awarded
“Test of the Best” by Hewlett Packard (HP).
o
Implemented
transition from old, inefficient systems that crashed, resulting in thousands
of pounds in lost revenue, to new, state-of-the-art applications that created
potential for future business growth, and improved JK Building Supplies'
competitive position.
*References available upon request.