1815/86 Vijay Nagar, Industrial area ‘A’, Ludhiana, Punjab - India

Mobile: +91-9417655530, Phone/ Fax: - +91-161-4615733, E-Mail:



A highly skilled individual with an extensive background in computer networking, hardware, and technical support. Able to undertake and complete the tasks assigned while working within strict guidelines. A great team player who is also confident in an individual ability to “get the job done” even while under pressure. Understands and implements quality customer service for generating new and repeat business. A quick learner, willing and able to adapt to new situations and surroundings when warranted. Possessing flexibility, desire and the ability to explore new fields of technical knowledge when given the opportunity.




Bachelor of Commerce (B.Com)                                                                                            May - 2002

Punjab University, ChandigarhIndia


3 year Advance Diploma in Software Engineering (ADSE)                                         October - 2001

Aptech Computers Limited, LudhianaIndia


Certificate in Computing (CIC)                                                                                 December - 2002

Indira Gandhi National Open University, New DelhiIndia


Microsoft Certified System Engineer (MCSE)         

Microsoft Certified Database Administrator (MCDBA)                                                    Dec - 2002


Brainbench Certifications: -                                                                                            August - 2004

o        Master Computer Fundamentals (Win 95/98)

o        Computer Technical Support

o        Master Internet Explorer 6.0

o        Windows XP Desktop Administration

o        Computer Fundamentals XP


International English Language Testing System (IELTS)                                                  June- 2006

Academic Band Achieved: - 7


Member of professional body IEEE, membership number: - 80473302.



Operating, Networking and Tech Support                                  Programming languages, Concepts and Applications


o        Microsoft Windows 95/98/NT, Windows 2000 (Professional and Server) and Windows XP Home/Professional.

o        Client/Server concepts

o        Virtual private network (VPN),

o        Active directory (AD)

o        Proxy servers

o        Internet firewalls

o        Web servers

o        Routers, Routing and Remote Access

o        TCP/IP

o        Network security, Network Address Translation (NAT)

o        Terminal services

o        LAN/WAN technology

o        Power Quest/ Ghost Imaging

o        Registry editing


o        FoxPro for windows

o        Microsoft-Access

o        Oracle 8.0

o        SQL Server 2000

o        System analysis and design (SAD)

o        System development life cycle (SDLC)

o        Software quality assurance.



o        Business theory and management

o        Quantitative techniques

o        Business economics

o        Corporate accounting

o        Business finance

o        Business law

o        Company law

o        Auditing

o        Commerce and labour law, and Cost accounting




JK Building Supplies – Birmingham, United Kingdom                IT / Administration Supervisor


March 2005 - November 2006


  • Installation and configuration of routers, switches and cabling.
  • Setting up and maintaining network printers/print servers.
  • Ensuring issues are resolved with high standards and within specified time limit.
  • Installing security software and testing.
  • Installing different types of hardware, including servers, desktop PC, laptops, printers, fax, copiers, scanners, barcode readers, RAID devices, routers, hubs.
  • Execution of backup and recovery plans.

o        Giving lab demonstrations on Operating systems, soft wares and network utility etc.

o        Maintaining networking, data security, cabling, and software installation of computers.

  • Maintaining and updating all employee, customer and suppliers records.
  • Keeping up with the supply and demand of our merchandise and stocking.
  • Shipping and receiving invoices for goods sold.
  • Dealing with customers and suppliers on a daily basis via the telephone and/or in person.
  • Giving training on a weekly basis for keeping employees and newcomers informed and updated


vCustomer Services India Pvt Ltd – Delhi, India                                                      Service Mentor    


June 2003 – December 2004


Providing education and training from a senior level authority standpoint to all of the first level technical support engineer teams (TSE) consisting of 15 to 25 individuals each, on a regular basis.


o        Monitoring and updating service level agreements (SLA) with the client

o        Reporting any contingency plan to process manager.

o        Participating in corporate conference calls with Hewlett Packard (HP) on the latest product updates or problems. Offering resolutions to other support centres.

o        Testing and implementing any of the latest software/hardware updates released by Hewlett Packard.

o        Handling escalated calls from case managers to provide final resolutions to a technical problem faced by the customer regarding any of their HP devices.

o        Authorising the replacements and repairs of expensive.

o        Authorising the replacements and repairs of expensive damaged products.

o        Giving training of new products and updates to Team Leaders, Case Managers and Technical Support Engineers.

o        Analysing quality reports and performance analysis of first level associate teams and providing feedback to respective member and team leaders.

o        Providing teams with corrective measures and training to meet the standards of required service.

o        Creating and updating existing operating system and software simulations.

o        Supporting desktops, laptops, printing/scanning devices, video capturing and burning devices, gaming PC’s and media centres of HP, and networking devices.


Aggarwal Glass House – Ludhiana, India                                                        Computer Operator


October 2001 – May 2003


o        Working on a FoxPro package of the company.

o        Responsible for generating monthly and annual company reports.

o        Maintained a daily log and produced reports of business activity.

o        Utilize MS Office/Exchange as needed.

o        Ran system diagnostics.

o        Installed software when needed.

o        Performed routine data input.

o        Troubleshoot, repaired and configured computers of the company.

o        Updated software, maintained hardware, monitored system performance.

o        Analyzed and fixed connection, email and browser problems.

o        Repaired, maintained and configured PCs and office peripherals.





o        Awarded excellent performance by Hewlett Packard (HP) in the Pavilion team for giving the best training and support while working in vCustomer Services India Pvt Ltd.


o        Developed a technical support website for helping first line technical support engineers to improve the productivity and quality of handling technical calls. This website also helped in communicating any updates to associates in a quick manner apart from formal trainings.





















*References available upon request.